Our Journey

VoC (Voice of Customer) was founded in May 2024 with a singular goal: to provide businesses in the UAE with authentic, actionable customer feedback that drives growth and improvement. As a dynamic customer feedback agency, we offer comprehensive services ranging from mystery shopping to customer surveys and market research. VoC is committed to empowering businesses across industries like retail, hospitality, and finance to improve customer satisfaction through real-world insights.

Our Mission

At VoC, our mission is to bridge the gap between businesses and their customers by offering real-time feedback, actionable insights, and clear strategies for improvement. We strive to be the UAE’s most trusted source of customer feedback and a key partner in business development.

Our Vision

We envision a future where customer feedback is at the heart of every successful business decision. Our goal is to grow as the leading feedback service provider, known for our precision, transparency, and ability to deliver valuable insights.